The Massachusetts Emergency Management Agency has announced the creation of a new dedicated Nursing Home Family Resource Line – a phone line specifically created to connect family members of nursing home and rest home residents with the information and resources they need. This new phone line provides one central contact for families and community members who have questions about the nursing home or rest home care their loved one is receiving during the COVID-19 outbreak.
The Nursing Home Family Resource Line is staffed from 9:00 AM – 5:00 PM, seven days a week. Staff will field questions on a range of topics and coordinate across state agencies to help provide answers.
Massachusetts Nursing Home Family Resource Line: 617-660-5399
Open Every Day – 9:00 AM – 5:00 PM